1. Introduction
Plong Ltd ("Plong", "we", "us", or "our") operates the Plong platform (plong.app and business.plong.app), providing real estate listing and property management services in Cambodia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
Personal Information
- Name, email address, and phone number (when you create an account)
- Company name and business information (for agent/developer accounts)
- Profile photo (optional)
- Identity documents and selfie (for account verification via KYC)
Usage Information
- Property search history and saved listings
- Enquiry and contact request history
- Device information, browser type, and IP address
- Push notification subscription data
Property Information
- Property listings, photos, and descriptions (submitted by agents/developers)
- Location data associated with property listings
3. How We Use Your Information
- To provide and maintain our platform and services
- To verify your identity (KYC process for agents, agencies, and developers)
- To connect property seekers with agents and developers
- To send push notifications about enquiries, leads, and platform updates
- To prevent fraud, enforce rate limits, and ensure platform security
- To improve our services and user experience
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Other users — Your public profile and listings are visible to other users. Contact information is shared only when you initiate or respond to an enquiry.
- Service providers — We use third-party services for hosting (Vercel), database (Supabase), file storage (Supabase Storage), email delivery, push notifications, and map services. These providers process data on our behalf.
- Legal requirements — We may disclose information if required by law, court order, or government regulation.
5. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission, encrypted database connections, and access controls to protect your information. Identity verification documents are stored securely and accessible only to authorized administrators for verification purposes.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of push notifications at any time
- Withdraw consent for data processing where applicable
To exercise these rights, contact us at support@plong.app.
7. Cookies and Local Storage
We use essential cookies for authentication (session management via NextAuth) and local storage for user preferences. We do not use third-party advertising cookies.
8. Camera and Device Permissions
Our platform may request camera access for identity verification (KYC document capture and selfie) and property photo uploads. Camera access is only activated when you explicitly initiate these actions and can be revoked through your browser or device settings.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@plong.app
Company: Plong Ltd